Carter Jean

We recommend shipping the package to a secure location with someone available to retrieve it. AKOO is not responsible for stolen packages. 

There is NO OPTION for AKOO to relay specific messages or instructions to the parcel carrier once a package has shipped.

If your package is marked as "Delivered" or shows a final scan, we are unable to file lost in transit claims or offer refunds. We recommend contacting the parcel carrier regarding your package and refund.

Domestic shipments ship via FedEx or USPS Priority; APO/FPO and military boxes ship via USPS Priority. Domestic orders shipped via FedEx or USPS Priority have a delivery time of 5-10 business days. 

Within the U.S., if your package is $99+, you can receive free shipping. If you choose to pay for shipping on an order over $99 shipped in the 50 United States by selecting the $9.99 shipping option during the checkout process, it will not be delivered any faster and we cannot refund your money.

Domestic orders ship from zip code 23452. Refunds of shipping cannot be made once a package has shipped via the selected shipment method.

Unfortunatley, we are unable to ship internationally at this time.